Policy Centre
Disclaimers & Liability
Important information about using Zerenity products safely and the limits of our liability.
Last updated: June 2025
1. General Disclaimer
Zerenity products are for wellness, recovery, and recreational use only. We do not offer medical guidance or claim to treat any health condition. Please consult a healthcare professional before use.
2. Usage & Assumption of Risk
Using a sauna carries physical risks, including:
- Overheating, dehydration, or heat stroke.
- Dizziness, faintness, or strain on the heart.
- Aggravation of pre-existing conditions.
- Slips, trips, or falls.
You are responsible for your own safety and must follow all provided guidelines.
3. Site & Installation
Site evaluations rely on customer-supplied images or descriptions. Zerenity is not liable for ground instability, drainage problems, water ingress, or electrical or plumbing faults caused by unauthorised contractors. You remain responsible for safe site conditions during and after installation.
4. Product Variation
Natural materials like timber and stone show expected variation in appearance, which is not considered a defect. Minor timber movement occurs naturally, and handcrafted items may differ slightly from renders.
5. Limitation of Liability
We exclude liability for indirect damages, business losses, reputational harm, or injury from misuse. Total liability is capped at the original purchase price.
6. Governing Law
These terms are governed by the laws of New South Wales and the Australian Consumer Law (ACL).
7. Contact
Email: info@zerenity.com.au.
