Policy Centre
Shipping & Installation
How delivery and installation works, what's included, and what we need from you to get your build running.
Last updated: June 2025
1. Installation Zones
Zerenity provides delivery and installation across NSW, within approximately 150 miles (240 km) of Sydney. Requests beyond this radius may incur additional travel fees or require a manual feasibility review.
2. What's Included
- Product delivery to your location.
- On-site setup by certified technicians.
- A full walkthrough and usage guidance so you can operate everything with confidence.
3. Scheduling
Installations begin once your 50% deposit is received. We aim to complete installs within 7 to 10 business days, with timing dependent on location and product type. Our team will contact you to arrange a suitable appointment.
4. Site Requirements
Your location needs a flat, level, and accessible surface, with any necessary electrical or plumbing access available. Please disclose any access limitations beforehand.
Unmet requirements may result in delays, rescheduling fees, or additional callout charges.
5. Payment & Install
Free installation within 50km of Sydney.* Flexible payment is available through Afterpay and Zip.
6. Contact
Email: info@zerenity.com.au